Recognition and Reward for displaying high degree of Customer/ Bidder care or Innovation or Extraordinary work
1. Nomination Category: Customer Care.
Nominee: Debasis Mullick
He successfully delivered 'EPS Admin' module on time. He had taken up this project beyond his primary responsibility of supporting RSP and ISP. On activation, the system would automatically generate password and directly send to supplier email address. Prior to development of this module, the supplier had to share password to BU which is definitely not a standard Business process
2. Nomination Category: Customer Care
Nominee: Joji Joseph George, Srijan Datta & Debasis Datta
The team has successfully implemented and streamlined eRefunds for Coal Bidders which has brought about High Customer Satisfaction and has reduced usage of paper. The Avg. time for offline refunds is 3 Bank Working Days whereas Average Time for eRefunds is 6 Bank Working Hours.
3. Nomination Category: Innovation
Nominee: Raheel Ahmad ,Rinku Ghosh, Saikat Barman
RSP was facing problems in making comparative report of the price offers for 1205 bearing items & it used to take 4-5 months to prepare it. The team has come out with an innovative way to prepare this report by uploading these price offers on the auction engine & the system generated the comparative report itself. The client has well appreciated mjunction’s effort & this success will pave way for other such events with BSP already showing interest in this.